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F.A.Q.

Shipping / Orders / Others

How much does shipping cost?

Where is my tracking number?

My friend and I ordered the same items, but paid different shipping costs. Why?

When will you ship my order?

Once my order has been shipped, how long will it take to arrive?

Will I have to pay customs fees?

My tracking number does not show any results. What can I do?

Are there any coupon codes?

My order was sent to the wrong address, what can I do?

My order arrived and something is missing / wrong or damaged.

Can I cancel or change my order?

Will you combine my orders?

Do you accept custom orders?

Why is my cart value different than at checkout?

Can I resell your products?

The product is marked as ''Oops''. What does that mean?

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