Help Center

Yes, we do! We are in Portugal.

Shipping is calculated based on the weight of the items in your cart. Once the total reaches a certain weight, shipping will increase to the next ''level''. You will also have the chance to choose tracked mail. This option is recommended and is the only 100% safe method.

A tracking number will be provided if you purchase a tracked postage option at checkout. 

If you choose the standard shipping method you will NOT get a tracking number. Please take this into consideration when placing your order. 

We will not be held responsible for any lost mail sent via standard shipping.

Our post offices have different prices within Portugal, Europe and the rest of the world. If you and your friend live in different continets, you may experience some shipping differences.

We always ship orders as soon as we can. 

During sale periods, please allow up to two weeks processing time.

During the corona virus outbreak mail deliveries can take UP TO 8 WEEKS.

This is out of our control.

In a standard situation, your order should be with you within 4 weeks.

Depending on your location you may need to pay fees or taxes. These are a customer's responsibility to pay. 

We recommend checking with your local customs office directly before placing an order.

Please allow a couple days for the tracking number to enter the system. If you still encounter any issues after that, email us so we can try to help.

Coupon codes are usually announced on our Instagram and Facebook. Ocasionally, we might put them on the announcement bar at the top of the page!

We are not responsible for any wrong addresses entered by buyers.

If you notice a mistake in your address message us as soon as possible so we can try to fix it.

If your order has already been shipped we will not be able to change it.

If you received your order and an item is missing, wrong or damaged, please email us. You may be asked to provide pictures.

We do not accept cancellations or changes at the moment.

Due to possible customs fees we never combine orders without a request from the customer. 

If both your orders are still unpacked, we may combine them for you.

During sale periods no orders can be combined.

Currently not. However, you are always welcome to send us ideas / suggestions!

You can select your preferred currency from the drop list while browsing the shop. However, your checkour will always be in Euro (€) since that is the shops currency.

All our designs are exclusive and you are encouraged NOT to.

This includes reselling our washi as samples, sticker packs, etc.

If you wish to become a legal reseller, email us.

If a product is marked as ''Oops'', it is because this product has inferior quality to what we see as Standard, and therefore is discounted.

Oops stickers (available in bags of 5 sheets, may include things such as: printing imperfections, cuts that are not deep enough, cuts that are too deep, miss cuts (never cutting the actual image), dirty sheets (random ink drops on the non-sticker area of the sheet).

Oops washi tapes can either show up as not sticky enough (halloween 2019 tapes), or a random printing imperfection (sunflower fields 2020). 

Discount on these will depend on how it affects product usage (washi that is less sticky will have a bigger discount than a washi that has a small printing mistake).